This is a brief update on the situation with EONI's wireless Internet service for the North Powder area. The service remains unstable. The biggest issue affecting repairs remains the weather conditions. EONI technicians made a trip up to Mt. Fanny last week and due to constraints of daylight, travel conditions and the weather on top of the mountain, their work was severely limited. Safety while working in the austere environment there remains the first consideration.
EONI does have other ongoing efforts trying to restore the service to a fully operational status. We have some work to do in North Powder at the water tower that we will try to accomplish as soon as we can. If another trip to Mt. Fanny is required, we will attempt that as well. Once again, the weather must cooperate for this work to be done. This winter has presented the most challenging conditions that we have had to face - ever.
We can offer no definitive timeline for the service to be
restored, but we want you to know that we have not given up and we are still
working towards a resolution. We hope you will be patient with us. We know that other choices for broadband
service there are limited and can be more expensive. However, if you cannot wait for us to finish
restoring our wireless service, you may cancel your EONI wireless contract. Should you choose to cancel, we need to have
the opportunity to retrieve our equipment, including the inside wireless power
supply and outside radio with antenna.
If you decide to hang in there while we continue working on this issue,
billing for the account remains suspended and EONI will provide free
complimentary dialup Internet access while we resolve the problem.
Jeff Crews, VP & Chief Technical Officer