February 8, 2008

To: EONI Wireless Customers in Cove

Re: Status and credit for interrupted service

Beginning Saturday, January 26, 2008 EONI experienced a loss of our wireless Internet service to Cove.  Despite a number of interventions and network changes made in La Grande, we were unable to restore the service.  We suspected that the extreme winter conditions had caused either a large accumulation of ice or an equipment failure at the facilities on Mount Fanny..

The severity of the weather prevented a visit to Mount Fanny until Friday, February 1.
Our technicians found that the weather had caused significant equipment damage.  Fortunately, they were able to repair our facilities on this visit and service was restored by late that afternoon.  
Our Cove customers affected by this outage will receive a $10.50 credit to their accounts.  We thank you for your patience and support during this time.  If you have other questions, please let us know.  You can call our office at 962-7873 or email us at answers@eoni.com.  Thank you.

We have posted pictures and updates on our news and announcement page if you are interested in more details:
http://news.eoni.com/

Kelly Mutch, President
Jeff Crews, VP & Chief Technical Officer