This is a brief update on EONI's wireless Internet service for North Powder.  Very little has changed since the update we sent on February 8.  We had hoped that we would get a few days of good weather so that a work crew could be scheduled to adjust equipment on top of the water tower.  Safety is our primary concern; the conditions for working safely atop the tower offer little margin for error.  Thus far, the weather has been nearly totally unpredictable and uncooperative. 

While we cannot offer a definite time frame for complete restoration of the service, we have not given up.  Having said that, we are going to try to make some of the adjustments and repairs this week.  Also, if another trip to Mt. Fanny is required, we will make that trip as well, as conditions allow.

Saying more is honestly just repeating what we have previously said in earlier emails.  Our earlier messages are available by checking the EONI News and Announcements section located near the bottom of our web site (http://home.eoni.com). We appreciate your patience and support.  If you wish for further information, you can email us at answers@eoni.com or call our office at 962-7873.  Thank you. 

Kelly Mutch, President
Jeff Crews, VP & Chief Technical Officer

Email for eoni.com email accounts experienced delays in delivery between Saturday March 15 and Wednesday March 19.  The delays were caused by an immense increase in unsolicited email (spam) sent to eoni.com email systems.  The EONI systems were not able to keep up with the flow of messages.  This required human intervention at EONI to manage the email traffic to get the email flowing again.  During this time customers may have had some email destined for their eoni.com email address to be delayedin delivery to their in box or in some rare case the email was returned to the sender.  During this time outgoing email to non-eoni.com email addresses was delivered without delay.

EONI considers email to be a very crucial part of our service.  We have 6 servers dedicated to eoni.com email only (hosted domains use a separate group of servers).  We plan to add 2-3 additional servers to handle the increased load.

We have made adjustments to our monitoring and notification systems in response to this most recent situation.  The system changes will detect and escalate problems with the email system much sooner than previously.  Our monitoring systems actually send email test messages using the same systems our customer email uses.  Our systems time how long it takes for the message to be delivered.  We currently test the eoni.com email flow outgoing and flow incoming 5 different ways every 10 minutes.  If the delay is higher than 15 minutes the on call network engineer is notified.  This allows us to work to correct problems as quickly as possible with the goal to correct the problem before you notice any issues.

We appreciate your patience and support.