Email for eoni.com email accounts experienced delays in delivery between Saturday March 15 and Wednesday March 19.  The delays were caused by an immense increase in unsolicited email (spam) sent to eoni.com email systems.  The EONI systems were not able to keep up with the flow of messages.  This required human intervention at EONI to manage the email traffic to get the email flowing again.  During this time customers may have had some email destined for their eoni.com email address to be delayedin delivery to their in box or in some rare case the email was returned to the sender.  During this time outgoing email to non-eoni.com email addresses was delivered without delay.

EONI considers email to be a very crucial part of our service.  We have 6 servers dedicated to eoni.com email only (hosted domains use a separate group of servers).  We plan to add 2-3 additional servers to handle the increased load.

We have made adjustments to our monitoring and notification systems in response to this most recent situation.  The system changes will detect and escalate problems with the email system much sooner than previously.  Our monitoring systems actually send email test messages using the same systems our customer email uses.  Our systems time how long it takes for the message to be delivered.  We currently test the eoni.com email flow outgoing and flow incoming 5 different ways every 10 minutes.  If the delay is higher than 15 minutes the on call network engineer is notified.  This allows us to work to correct problems as quickly as possible with the goal to correct the problem before you notice any issues.

We appreciate your patience and support.