EONI customers have been receiving emails asking for their EONI account information or other personal identification information. 

 

Please note that all of these emails are fakes.  These emails are what is known as “phishing.” Phishing is a scam where someone is trying to gain access to your accounts or personal information.  There are a number of resources to learn about phishing.  The link below offers some good advice and explanations about phishing:

 

http://www.antiphishing.org/consumer_recs.html

 

While in the past, fraudulent attempts at getting your personal information were mainly aimed at imitating financial organizations (such as banks, PayPal, and similar institutions), these scams appear to be getting more widespread and targeting other companies.  EONI and other Internet service providers are seeing a significant rise in these scams aimed at our customers.

 

Remember, EONI will NEVER ask for your password or other personal information via email.  If you are ever in doubt about any communication from EONI about your account, please call us directly at either 962-7873 or our toll free number 1-800-785-7873. 

 

If you have responded to any of the fake phishing emails and provided your password, then please contact us immediately and ask us to assign your account(s) new passwords. 

 

Effective September 1, 2008, EONI will no longer provide technical support for computer systems running older versions of operating systems that no longer have official technical support from the manufacturer.  This affects both Microsoft and Apple operating systems.  Computers running the operating systems below are affected.

 

 Microsoft: any version of Windows 98 or Windows Millennium (Windows ME) will not be supported as of September 1, 2008.  Stated another way, where Microsoft operating systems are on your computer, EONI will only offer technical support if your computer is currently officially supported by Microsoft.  Microsoft ended technical support for Windows 98 and Windows ME on July 11, 2006.  (For reference, Microsoft technical support for earlier products, like Windows 95, Windows NT, and Windows 3.x ended earlier than the 2006 date.  EONI ended technical support for these products several years ago.)

 

Apple: any version of Apple software earlier than OS 10.2 will not be supported by EONI as of September 1, 2008.

 

What exactly does this mean for you as an EONI customer?  The following list is a more detailed explanation.

 

1. Internet access.  If you call for technical support for your Internet access and you have a computer running Windows 98, Windows ME, any older Microsoft operating systems noted above, or an Apple/Macintosh computer running OS 9.x or older, EONI cannot provide you assistance with your Internet connection or any Internet application such as email or web browsers.  You may be able to make your computer running one of these operating systems work with EONI Internet access, but EONI cannot offer you technical support with your connection.

 

2. Computer repairs.  If you bring your computer in to EONI for any kind of repair and your computer is running an operating system not supported by Apple or Microsoft, EONI will not work on your computer.  Drivers, patches and antivirus and other important software is generally not available for Windows 98 and older Microsoft operating systems.  Further, some hardware manufacturers are no longer making devices that are certified compatible with these operating systems.  Thus, EONI can no longer offer repairs or support for these older systems.

 

3. Currently supported operating systems.  Microsoft Windows XP, Microsoft Windows Vista, and Apple OS 10.2 through 10.5 are the most common operating systems in use on computers today.  EONI provides technical support for these desktop operating systems.  Microsoft still offers support for Windows 2000 Professional and Server products; thus, EONI continues to support those two operating systems as well.

 

4. Computers running operating systems other than officially supported Microsoft and Apple products.  While there are a number of other operating systems in use, most notably a number of Linux based operating systems, EONI does not offer technical support or computer repair services for these systems.  You may be able to use these with EONI Internet access, but you do so with no EONI technical support beyond providing you our available access information and settings that is generally available on the EONI web site; see: http://home.eoni.com/support.cfm.

 

We hope this explains our new policies regarding supported computer operating systems effective September 1, 2008.  EONI reserves the right to change these policies at any time.  Updates to EONI policies are posted to our web site: home.eoni.com/legal.  Thank you.

 

 

Kelly Mutch                                                     Jeff Crews

President & CEO                                             VP & Chief Technical Officer

More emails are being sent to EONI customers claiming to be from EONI and asking you to provide your password.

EONI will never  send you email asking for your password. 

If you have questions, please contact us by clicking here.

An email message with the subject line “your eoni webmail account verification mail” was received by some EONI customers on Saturday August 9th. This email asks for users to reply and provide their password. This email message is not from EONI and is fake. Do not reply to this email. If you have responded to this email please be sure and contact EONI immediately and ask us to assign a new password to all of your accounts immediately.

EONI will never ask you to reply to an email message and provide your password or other sensitive personal information.

Fake emails that try to get recipients to do things to compromise their security are called a "phish".  To learn more about phishing please click here this brief yet informative article.

The actual text of this particular fake message appears below:

-----Original Message-----
From: support [mailto:supporthelpdesk@live.com]
Sent: Saturday, August 09, 2008 6:58 PM
To: undisclosed-recipients:
Subject: your eoni webmail account verification mail

 

 

 

 

Dear eoni.com Webmail User,

 

Due to maintainers on eoni webmail, you are required to enter the

Following information below for verification purpose.

 

First Name:

Last Name:

Password:

 

Maintainers confirmation mail will be sent to you ASAP.

http://webmail2.eoni.com/webmail/Login.aspx

We apologise for any inconveniences, but trust you understand that our

Primary concern is for our customers to be totally secure.

 

eoni support team