Today during our regularly scheduled maintenance window (Wednesdays from midnight to 6AM) we conducted maintenance to improve our eoni.com email service.

Last week we had a customer receive an email asking to provide personal information.  The customer provided their username and password to someone they thought had a legitimate need.  It turns out that someone (hereafter referred to as the spammer) wanted to hijack our customers email so they could send bulk email unsolicited commercial email (spam).  That spammer who tricked the EONI customer into giving up their password sent tens of thousands of emails.  The from address of those emails was that of the EONI customer.  A large number of those emails were detected as spam by the recipients.  This caused all eoni.com email customers to be unable to send to Yahoo, MSN, Hotmail, and other large email service providers for 2-3 days last week.

Since EONI policy allows up to 100 recipients per message and up to 300 messages per day (see our policy page) the spammer could send email a while before the limit was hit.  Effective today our email system tracks the total number of recipients of email sent by each eoni.com email subscriber.  The default limit will be 500 recipients per day.

Please remember that EONI will never ask you to provide your username, password or otherwise verify your account.  We already have your password we would not ask you to provide it to us. 

Today we upgraded our email system to make the system more secure to effectively stop trouble before it becomes a problem.  In addition we made other improvements:
1. EONI web mail interface is faster
2. You can now search items in the quarantine automatically in web mail.
3. Pictures in the body of emails are not longer lost when forwarding or replying to emails in web mail.

Thanks for your patience as we work to make email, safer, more secure and more reliable.

Again, please remember that EONI will never ask you to provide your username, password or otherwise verify your account.  We already have your password we would not ask you to provide it to us.