Happy Holidays to you, our valued EONI customer – faster speeds at no additional cost!
EONI is increasing the Internet speeds provided with most of our DSL Internet access plans. Our Silver DSL plan now offers up to speeds of 5 mbps (mbps = megabits per second) download & 1 mbps upload; Gold now is up to 10 mbps download and 2 mbps upload; and Platinum is up to 15 mbps download and 2 mbps upload. Pricing is unchanged for all the DSL plans.
The table below demonstrates the changes to the speeds associated with our DSL plans:
||2mbps download/256kbs upload
||2mbps download/256kbs upload
||4mbps download/768kbs upload
||5mbps download/1mbps upload
||6mbps download/1mbps upload
||10mbps download/2mbps upload
||10mbps download/1mbps upload
||15mbps download/2mbps upload
Download speeds represent the maximum bandwidth available – the speed – that information comes to you from the Internet. Examples of download activities include browsing web sites and receiving emails.
Upload speeds represent the maximum bandwidth available – again, the speed – for sending information to the Internet. Uploading pictures to Facebook or sending emails are examples of sending information to the Internet.
The plans affected by this change are our Silver, Gold & Platinum plans. Bronze plan speeds are unchanged.
All speeds are “up to” speeds. For example, this means that while the maximum speed any customer with an EONI Gold DSL Internet access plan could achieve is 10 megabits per second on downloads and 2 mbps on uploads, in practice the actual speed of any individual connection may be less. The information below explains further why maximum speeds may not be achieved.
What affects maximum DSL speeds?
The stated maximum bandwidth of a DSL connection often cannot be reached. Additionally, actual DSL speeds vary between different locations. Factors affecting DSL speed include:
- Length of the phone line between the residence and the phone company hub (often called the “central office”) where the DSL generating equipment is located. DSL technology is “distance sensitive” because its performance decreases significantly as you get further away from this hub.
- Quality of the phone line from the telephone company central office all the way to the phone lines at your residence. Where the telephone line has higher quality copper wiring, faster DSL speeds are possible. This quality issue affects both the wiring outside of your residence (the wires coming from the telephone company) and the wiring inside your residence (commonly referred to as “inside wiring.”)
The distance and quality of the wiring coming from the telephone company are factors that customers cannot change. Within your residence, sometimes rewiring the “inside wiring” makes a big difference. IMPORTANT NOTE: inside wiring should ALWAYS be done by a professional – you can make things a lot worse, including completely breaking your voice and Internet services – if you do not do the wiring correctly!
Here are some other factors that can affect your Internet performance, regardless of how you get your Internet service:
- Spyware on computer(s). Even when the DSL network may be functioning at full speed, spyware programs may be consuming the bandwidth, robbing your DSL speed. Anti-spyware programs should be run regularly on compurters to prevent this problem.
- Mis-configured wired or wireless router. Routers sit between your computer(s) and the Internet connection. If not functioning properly, a router can greatly limit the DSL speed achievable on all computers. Temporarily connecting a computer directly to the Internet can help diagnose this situation.
- Slow wireless network connection. In some cases, a slow Wi-Fi connection between a computer and a wireless computer will not keep pace with the speed of the DSL Internet connection. Improving the quality of the Wi-Fi connection will solve this problem.
- Old computer(s). Very old computers lacking sufficient processing power or memory cannot keep pace with a high-speed DSL connection. You can verify this problem by comparing the DSL speed between computers at the residence.
If you are not experiencing the speeds you expect on your EONI DSL Internet connection, you should contact EONI Technical Support for help in addressing the problem. EONI may be able to adjust some of the DSL settings to improve your connection, and can also help you address some of the other factors listed above.
Not all EONI DSL speeds are available in all locations.